SERVICES — SMART HANDS
Smart Hands Support
We are your eyes, hands, and feet in the datacenter — available when you need physical presence on-site but can’t be there yourself.
What is Smart Hands Support?
Smart Hands is a remote-guided, on-site technical assistance service. Our certified engineers execute physical tasks in the datacenter on your behalf — following your instructions in real time or working from a predefined task list.
Whether you need a server rebooted, a cable replaced, a device visually inspected, or a new piece of hardware installed, netconn is there — fast, reliable, and fully documented.
What We Do
- Power cycling servers, switches, and network devices
- Hardware replacement (RAM, disks, NICs, PSUs, transceivers)
- Structured cabling and patching
- KVM / crash cart connection and console access
- Visual hardware inspection and LED/alarm reporting
- Labeling and inventory verification
- Coordination with datacenter access and security teams
- Photo and video documentation of every task
How It Works
- You submit a request (ticket, email, or phone)
- We confirm scope and schedule with you
- Our engineer arrives on-site at the agreed time
- Tasks are executed under your remote guidance or from your task checklist
- You receive a job report with photos and confirmation
Coverage & Response Times
- On-site coverage: Switzerland (focus on DACH region)
- Standard response: next business day
- Priority response: same day (subject to availability)
- Emergency / out-of-hours: available on request
Why netconn?
- Experienced, certified field engineers
- Works seamlessly alongside your remote NOC or support team
- NDA-ready and security-cleared for sensitive environments
- Trusted by Akamai, Cloudflare, GTT, Citadel Securities, and Telesol
- Every job comes with written documentation and photo evidence
FAQ
Do you work inside third-party datacenters?
Yes — we have experience working inside colocation facilities across Switzerland and can coordinate directly with DC operations staff.
Can you follow instructions from our remote team in real time?
Absolutely. Our engineers are used to working under remote guidance via phone, Teams, Zoom, or ticketing systems.